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Airline Relationship Management

THE SERVICE

A Relationship Business

Airline catering is ultimately a relationship business. Successful catering partnerships depend on continuous communication between airlines, caterers, suppliers, culinary teams, procurement departments, operations teams and other stakeholders.

MAK&SCHER can support clients in establishing and strengthening those relationships – turning one-off transactions into partnerships that perform, year after year.

Stakeholder engagement that sticks

Communication across every team

Partnerships built to perform

The journey

Where We Take You

01

Supplier

Reliable delivery against specification — the foundation of trust.

02

Service Provider

Proactive communication, reviews and continuous improvement.

03

Strategic Catering Partner

A trusted extension of the airline’s own team, shaping the future together.
How we help

Strategic Support Through Every Stage

Our airline relationship management expertise includes:

Airline stakeholder engagement

Airline specification discussions

Service-quality discussions

Relationship development

Customer relationship strategy

Menu review meetings

Contract implementation support

Business development

Catering account support

Operational review

Performance improvement

Strategic airline engagement

KEEP EXPLORING

Related Services

In-flight Catering Consulting

Specialist guidance across the complete catering cycle.

Menu Development

Menus engineered for taste at 35,000 feet – and for food cost.

Airline Relationship Management

Building relationships beyond the contract.

Ready to Elevate Your Inflight Dining?

Tell us about your routes, your passengers and your ambitions – we’ll bring the menu.
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